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Shipping & Returns

THE INFORMATION ON THIS PAGE REGARDS ONLINE PURCHASES ONLY AND DOES NOT APPLY TO PURCHASES MADE AT ANY OF OUR RETAIL LOCATIONS.

 

Return Policy:

New and Previously Played items may be returned for a full refund within fourteen (14) days of purchase if item is unopened with a copy of the receipt. All new product returns that fall outside of the return period but are within forty-five (45) days will be issued OogieGames.com credit. There is a 10% restocking fee for all returns.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You can either bring the item to one of our local stores or ship the item to the address below. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Defect Policy:

New and Previously Played items that are defective in the first thirty (30) days may be returned in the original box with a copy of the original receipt for the same item shipped back to you at no cost or if the item is unavailable, a full refund will be issued.

All defective items are tested by OogieGames.com upon receipt to ascertain the extent of the problem. If Oogiegames.com determines that the item is not working properly due to negligence, misuse or damage (outside normal wear and tear), you will be contacted and the item will either be returned to you at your expense plus a 10% processing fee or forfeited.

Shipping:

We can ship to any address in the United States via FedEx.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you are picking up your item in one of our stores, you will be required to produce a valid picture ID along with the email verification before the product will be released.

We can only ship when the Billing Address and Shipping Address match, any questions call us at 716-901-0513 ext 108.

Refunds:

You should expect to receive any refunds within four weeks of giving your package to the return shipper or a local store, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return & Defect Address:

Returns or defects can returned to any of our local stores or shipped to:

Oogie Games LLC

c/o Returns & Defects

4545 Transit Rd.

Williamsville, NY 14221